Dear Rich, I had a look at

Dear Rich,

I had a look at your account and found that everything looks good on our side. Your email is correctly subscribed and your account does not show like it's rejecting Heavenletters.

I can only think of 2 possibilities and 2 suggestions..

Your email server is redirecting Heavenletters to the spam/junk folder (how rude!)
or
Our email software is having problems with all the dots in your email address (unlikely)

1 suggestion is for you to try using an alternate email account, which may not be too convenient for you.
The other is to get a colleague at your workplace to subscribe and see if they manage to receive Heavenletters. They can always unsubscribe after the test.

Please write back and let me know how it goes.

One Love

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